Fixed Operations Phone & Video Conferencing Training
Our core business is personalized consulting and training to assist managers in solving issues and increasing profitability. And we do it at a reasonable price by minimizing wasted time and travel expense.
Most parts, service and collision shop managers are products of their environment. As managers, we typically have worked at one or two dealerships. We know what our previous managers taught us (wash, rinse, repeat). Insanity? While the manufacturers typically provide a level of training, implementation of this training becomes a challenge because our managers get caught up in "current reality". In addition, every dealership is a little different. We can coach you and your team through implementation and management of the processes desired.
Special Operating Techniques
Designed to assist Service Managers in the areas that seem to be a nuisance for most, we have developed and will continue to develop, Special Operating Techniques to assist.
Whether it be improving the scheduling "balance", implementing Production Objectives, changing Technicians from flat rate and more, these tools provide a guided tour and the workbooks to implement these difficult tasks.
For more information, visit our Special Operating Techniques page.
Consultation
Phone and/or video conference training with managers and review of current processes and procedures...
We can assist you in whatever your fixed operation needs are. Have an issue that your not sure how to address or a process that needs to be revisited because your not getting the desired results? With more than 50 years experience at your service, I have, not only, worked in the retail dealership world (35+ years), but as as a consultant/trainer, I have worked in well over a hundred dealerships and trained hundreds, or even a thousand managers and advisors.
Developing Playbook Processes & Procedures
"If it ain't in writing, it never happened."
This was one of my mentors favorite sayings. Simply meaning that if you decide to implement a process or procedure, and you don't have it in writing, you're wasting your time.
When giving instruction in only a verbal form, we rely on interpretation and memory on behalf of the "student", who might be a technician, service advisor, porter, etc. Who's fault is it when they don't follow the process?
So often, we believe that everyone understands our expectations, when maybe they don't. This is the importance of having written, signed documents explaining every step of the process.
Examples of Playbook processes include (but not limited to):
- Multi-point Inspection Process Document
- Labor Pricing Policy
- Technician Warranty Story/Clocking Document
- Technician Production Objectives
- Service Department Structure Processes